Return and Refund Policy

 We want you to be fully satisfied with your purchase. Please read our policy below to understand how returns, refunds, and exchanges are handled.

🔄 Standard Return Policy

You may return new, unused, and unopened items within 30 days of delivery. Items must include all original packaging, manuals, and accessories. Refund amounts are subject to inspection and may vary depending on the reason for return and item condition.

Returns received after 45 days from return initiation may be denied or issued a partial refund.

Opened or used products will be inspected and may qualify for a partial refund based on their condition.

If a return is initiated after 30 days, we reserve the right to decline the request or a partial refund may be issued at our discretion, depending on the time elapsed and the condition of the merchandise.

⏳ Returns After 30 Days

Returns initiated beyond 30 days from the delivery date are not guaranteed and may be partially refunded or denied, depending on how much time has passed and the condition of the item.

If accepted, a partial refund may be issued after inspection, and return shipping and original shipping costs will be deducted.

🛍 How to Start a Return

Returning an item is simple:

1. Sign in to your RedVacuums.com account.

2. Go to Order Information → My Orders.

3. Find the item you wish to return and click Return Item.

4. Complete the return form and click Submit Return.

5. Print your return shipping label (if applicable) and follow the provided instructions.

📧 You’ll also receive a confirmation email with your return label and steps to complete your return.

Guest Checkout?
Create an account using the same email address you used at checkout. Once created, follow the same return process.

🛠️ Defective or Incorrect Items

If you receive an item with a manufacturing defect, damaged during transit, or an incorrect shipment, please contact us immediately.

Defective, damaged in transit, or incorrectly shipped items may be returned without penalty. We will cover the return shipping costs in these cases.

Once we receive and inspect the item, we will issue a refund or send a replacement. If the item is found to be in working condition or the return is not due to our error, return shipping charges will apply and a refund minus a restocking fee may be issued at our discretion.

*Please refer to our Return Condition section for details on item-specific exceptions and return conditions.

💵 Refund Policy

• Refunds will be processed to the original payment method or issued as a store credit, depending on the situation.

• Please allow up to 4 weeks for your refund due to:

  • Return shipping: up to 14 days

  • Inspection: up to 5 business days

  • Bank processing: up to 5 business days

All returned items are inspected upon arrival at our facility. If the return is due to an error on our part or a defective product, we will refund the full cost of the merchandise along with the original shipping fees.

For returns of opened or used items showing signs of wear, a partial refund will be issued, deducting the original shipping costs and any return shipping fees.

🔁 Exchanges

We only offer exchanges for the exact same item. If the item is received defective or damaged in transit please contact us within 5 business days of delivery, and we’ll arrange a replacement once the original item is returned and inspected. Please refer to the Damaged Shipments & Claims section for more details.

If you ordered the wrong item and want to receive the correct one, we recommend the following process:

1. Email us at sales@redvacuums.com with your order number and details about the correct item you need. To assist you better, please include the model number of your machine, the part number, or a clear photo of the part or accessory.

2. Our team will review your request and provide a recommendation.

3. If the item you're looking for is available, you’ll need to place a new order for the correct product.

4. Return the original item following our standard return policy. We must receive it within 30 days of delivery to qualify.

5. Once we receive the return, please allow up to 8 business days for processing.

We do not offer exchanges for different items in a single transaction. All such requests must be processed as a return + new purchase.

If we issue a replacement before receiving the original item, you must return it within 30 days of return initiation. Otherwise, you will be charged full price for the replacement item.

🚫 Non-Returnable Items

We do not accept returns for:

• Used vacuum bags, filters, belts, roller brushes and other parts that can only be discarded after being used, due to hygiene reasons

• Items heavily used, damaged or rendered defective due to improper use or handling by the customer.

• Final sale or clearance items (unless damaged or defective upon arrival)

• Commercial, Bulk, Wholesale products (see the Commercial Returns page for more details)

• Items exposed to water, drywall dust, lead, mold or hazardous materials

• Items missing parts, manuals, accessories, instruction booklets and warranty information or original packaging

• Special order items (unless damaged or defective upon arrival)

• Gift cards
  

• All returns and exchanges are subject to inspection and evaluation.

  
  

📦 Return Condition Matters

Returned items are inspected and categorized as:

• Excellent: New/unopened – refund less shipping charges

• Good/Fair/Poor: Partial refund depending on wear or missing parts less shipping charges

Restocking, cleaning, or repackaging fees may apply.
Customer is responsible for return shipping if the return is due to customer error, including:

• Refused deliveries

• Missed deliveries

• Unclaimed packages

We carefully inspect every returned item and evaluate its condition before processing a refund, exchange, or store credit.

• Excellent Condition: Items returned in excellent condition—new, unused, unopened, and complete with all original packaging and materials—are eligible for a refund. However, if the return is due to buyer’s remorse (i.e., a change of mind), the refund may be partial, as original shipping and return shipping fees will apply and may be deducted from the refund as a restocking fee.

• Other Conditions: If the item shows signs of use, is opened but unused, returned due to customer error (such as refused delivery, missed delivery, or unclaimed package), if you changed your mind or purchased the wrong part, a partial refund, store credit, or no refund may be issued depending on the item condition. Return or exchange shipping and handling fees will apply and will be deducted from your refund. You may also choose to purchase a return shipping label via your preferred carrier.

Reasons for partial or no refund include but are not limited to:

• Signs of use or wear

• Repackaging after opening

• Repair or servicing needed

• Reselling as a refurbished or used item at a lower price

• Returning an item different from what was originally shipped

• Severe damage beyond repair requiring disposal

Please ensure all returned items include the original packaging, manuals, warranties, certificates, instruction booklets, accessories, and are packed securely in the original box or packaging.

📦 Damaged Shipments & Claims

Please inspect your package upon delivery.

If visibly damaged:

• If your shipment is severely damaged, please refuse the shipment and note the Bill of Lading “refused due to severe damage” and contact our Customer Support immediately at sales@redvacuums.com or by phone at 703-255-3500. Take pictures of the damages if possible.

• If your shipment shows minor damage upon delivery, please make sure to clearly document all visible issues on both the Bill of Lading and Delivery Receipt before signing and accepting the package. This is necessary for us to assist you with a return or replacement in case there is concealed damage inside the package.

• If you're unable to inspect the shipment at the time of delivery or feel rushed by the driver, YOU MUST WRITE "Subject to inspection" next to your signature on both the Delivery Receipt and Bill of Lading. 

• Contact us immediately or within 5 business days of receiving your shipment the latest to report the damage. 

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no visible damage or defect.

If concealed damage is discovered after delivery:

• Notify us immediately or within 5 business days the latest to report the situation.

• DO NOT discard any of the shipping boxes, packing materials, or the product itself as it may be necessary for the carrier to inspect the item and report on the damage. 

  Keep all original packaging and materials for at least 30 days or until the claim with the carrier is resolved. Failure to comply may result in denial of a damaged item claim as per the shipping carrier’s claims guidelines. In such cases, we may be unable to issue a replacement, and our standard return policy will apply.

• Send us helpful details, such as package condition, how it was received (left at front door/signed for), and description of the damage. Please take several pictures showing the affected area(s) including the package and label.

• DO NOT ship the item back to us without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

We will assist with a damage claim and arrange a replacement, authorize a return or issue a refund depending on the situation and item availability.

🧾 How to Return or Exchange

To qualify for a refund, your returned item(s) must be in Excellent, Good, or at least Fair condition, as outlined in our Return Condition section.

After receiving your Return Authorization Number (RMA):

1. Carefully pack your item with all original packaging

2. Include your RMA and order number

3. Use a trackable and insured shipping method. If you are responsible for return or exchange postage, please use a traceable method and provide a tracking number for each item. For multiple items shipped together, one tracking number is sufficient. If the return is due to our error, we will provide instructions on how to access and print your prepaid return shipping label.

4. Do not write or stick any label on the product or original packaging

5. Email tracking info to sales@redvacuums.com

Ship to:

Red Vacuums LLC
C/O Returns
171 Maple Ave E
Vienna, VA 22180

 

⚠️ Important Notice:
Red Vacuums is not responsible for lost, untraceable, or uninsured return shipments—regardless of item value. Each carrier (UPS, FedEx, USPS) has different tracking and insurance policies. Please contact your chosen carrier for details.
Refunds are issued only after we receive and inspect the returned item(s). If the product is found not defective, return shipping costs are the buyer’s responsibility, and a partial refund may apply.

 

📅 Holiday Return Policy

We may extend our return window during the holiday season (typically November - December). Please check our announcements or contact us for details during peak shopping periods.

❌ Order Cancellations & Address Changes

• Once an order is already shipped, we cannot change the delivery address.
  If you need it redirected elsewhere, please contact the carrier directly.

• We can only update the shipping address if the order has not yet been processed or shipped. Once it’s in transit, address changes must be handled directly with the carrier.

• Refused or undeliverable packages will not be refunded until returned to us.
  Original shipping charges will not be refunded and must be paid again for reshipping. 
  

🚚 Free Shipping Does Not Mean Free Returns

We offer free shipping promotion for orders over $50, which means you don’t pay anything extra for delivery. However, please note that shipping isn’t actually free to us. We still pay to ship every order—shipping carriers charge us regardless of our promotions. A general shipping fee is built into the product price, allowing us to cover some carrier fees while offering you a seamless experience. If an order is returned due to buyer's error, refused, unclaimed, or returned due to delivery issues (such as missed signature, incorrect address, etc.), or other customer error reasons, our built-in shipping cost is non-refundable and will be deducted from your refund as a restocking fee.

If you wish to have the item reshipped to a different address, you must place a new order and cover any applicable shipping costs.

💳 Chargeback & Dispute Policy

At Red Vacuums, we are committed to providing exceptional customer service and resolving any concerns in a fair and timely manner. If you experience any issues with your order, please contact us first so we can assist you.

We take full responsibility for errors on our part and will work to make things right. However, we also expect customers to take accountability for their own errors (e.g., incorrect orders, refusal of delivery, missed returns, or misunderstanding of our return and/or shipping policy). Filing a chargeback simply to avoid responsibility or because you “don’t agree” with clearly posted policies is considered unwarranted or fraudulent.

Please note:

• Chargebacks filed without a valid reason and without first attempting to resolve the issue with us may be considered fraudulent or abusive.

• Unjustified chargebacks cost time and resources. We reserve the right to apply a $45 administrative processing fee per dispute.

• If the fee remains unpaid after 7 business days, the matter may be forwarded to a collection agency, which could result in additional legal or recovery fees.

We take chargebacks seriously and reserve the right to contest any dispute that we believe to be unfounded or filed in bad faith. Abuse of the chargeback process may result in the termination of customer privileges or future order restrictions. 

We truly value our customers and believe respectful, open communication is the best way to resolve any problem. If there’s a genuine concern, we’re more than happy to assist—just reach out. Let’s resolve it the right way, together.

See more details in our Terms and Conditions policy

🧾 Need Help?

If you can’t find a part, product, or have any return-related questions, we’re happy to help!

• 📧 Use our Contact Us form

• ☎️ Call us: (703) 255-3500
  📅 Monday–Saturday, 9 AM – 6 PM (ET); Sunday, 10 AM - 5 PM (ET)

Please have your machine's make/model or part number ready for product inquiries. This info is usually found on the bottom, back, or under the tank of your unit.

🔁 Shipping Policy

For details about shipping, please refer to our full Shipping Policy for details.

OUR SHIPPING PARTNERS